If a loved one is in treatment and a family member has concerns can we call?

Absolutely: we want to have an open and collaborative relationship with family and friends and often provide coaching and therapy to these supports to maximize positive outcomes. Whether we answer you back will depend on whether the person at the center of treatment has given us permission. If the issue is a true emergency then we’ll respond anyway, to hear the concern and guide intervention, but respecting privacy as much as possible.